Our focus is a complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before availing it, it provides all the details about the services you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
Customer can cancel the order at any time before the order has been initiated or completed by the Delivery Partner.
Cancellations fee will be applicable on the orders which were initiated or fully or partially completed as per following:
If a customer cancels booking, after a delivery partner is assigned for the trip, then the customer will be charged a cancellation fee of Rs. 50/-. if the timeline after delivery partner assigned has crossed the time limit of 3 min.
Cancellation of a Pick-up and Drop order after the delivery partner has reached the location but has not picked up the items may invite a cancellation fee of 50% of the base delivery fee in the city.
Cancellation of a Pick-up and Drop order after the delivery partner has picked up the delivery items will result in a cancellation fee being charged equivalent to the entire service fee.
In case of cash payment for the services the cancellation charges will be debited from Customer Wallet balance in form of credit note and will be applied on next placed by customer order.
In case of non-cash payment mode cancellation charges will be directly debited from Customer’s prepaid/postpaid balance and the same will reflect in Customer dashboard and the invoice for the period as a cancellation fee. Fee will be applied on the same order number with Shippin, which was cancelled.
For cancellation customer can use cancellation options in the app or directly from the dashboard of the registered customer account on web portal of the company.
For cancellations with help of Customer Support agent please contact us via chat on the website or app. Our specialist will attend Customer requests in working hours within availability waiting period regulated by Customer Support instructions.
Refund Policy
After confirmation of the investigation team and their positive feedback the refund will be credited either on Customer wallet balance in form of credit note or directly to Customer bank account within 7 working days, whichever mode is preferred by Customer.
Liability on goods which are being delivered can be taken by company within the limits of guaranteed amount only and only in case customer has declared the true cost & correct contents of the parcel (guaranteed amount) during order placement on the portal and only if the security/ Insurance fee of 2% plus GST from declared cost is paid to the company prior to the order placement. Maximum liability within maximum allowed guarantee amount is 10,000 rupees. Under no circumstances the customer should place orders with value more than 10,000 rupees without prior written confirmation from the management team of Shippin.
For any dispute or questions, please chat with us in the given email id- support@shippin.in